Refund and Return Policy

At 2FHOME LLC, your satisfaction is our top priority. We stand behind the quality of our garden sheds, pergolas, garden furniture, and other products. If you’re not completely satisfied with your purchase, we offer a clear and fair refund and return policy to ensure your peace of mind.

Return Eligibility

  • Timeframe: You may return eligible products within 30 days of delivery.
  • Condition: Products must be unused, in their original packaging, and in the same condition as received.
  • Non-Returnable Items: Custom-made or personalized products, clearance items, and gift cards are non-returnable.

How to Initiate a Return

  1. Contact Us: Email us at 2fhomeglobal@gmail.com or call +84 379 275 923 within 30 days of delivery to request a return.
  2. Provide Details: Include your order number, product details, and reason for the return.
  3. Receive Approval: Our team will review your request and provide a Return Merchandise Authorization (RMA) number if approved.
  4. Ship the Product: Securely package the item and ship it to the provided return address, including the RMA number.
  5. Inspection: Once received, we’ll inspect the product to ensure it meets our return criteria.

Refunds

  • Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
  • Method: Refunds will be issued to the original payment method (via Stripe) or as store credit, based on your preference.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect product).

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately within 7 days of delivery. Provide photos and a description of the issue, and we’ll arrange a replacement or refund at no additional cost.

Questions?

We’re here to help! For any questions about our refund and return policy, reach out to us at 2fhomeglobal@gmail.com or +84 379 275 923. Shop with confidence at 2FHOME, knowing we’re committed to your satisfaction.